Shipping Policy
Last updated: October 6, 2026
Shipping area
We currently ship to addresses in the United States.
Shipping cost
Standard shipping is free on all orders within the United States.
Processing and delivery times
- Processing time: orders are prepared within 1 to 2 business days (Monday to Friday, excluding U.S. holidays).
- Delivery time: most orders are delivered within 10 to 12 business days after the order is placed.
These times are estimates and are not guaranteed. Delays may occur during peak periods, bad weather or carrier issues.
Order tracking
Once your order ships, you will receive an email with a tracking number so you can follow your delivery.
Address errors
Please double-check your shipping address at checkout. If you notice a mistake, contact us right away at support@homely.com. We cannot be responsible for orders delivered to an incorrect address provided by the customer.
Lost or delayed packages
If your tracking shows no movement for more than 7 days, or your package has not arrived within 20 business days of your order, contact us and we will work with the carrier to resolve it, including sending a replacement or issuing a refund if the package is confirmed lost.
Contact
ROUKY LLC – 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States
Email: support@homely.com