Refund Policy
Last updated: October 6, 2026
40-Night Free Returns
We want you to love your comforter. You can try it at home for 40 nights from the date of delivery. If you are not satisfied, you can return it for a full refund of the product price.
How to return an item
- Email us at support@homely.com within 40 days of delivery with your order number and the reason for the return.
- We will send you return instructions and a free prepaid return label for returns within the United States.
- Items sent back without first contacting us cannot be accepted.
Conditions
- The item must be returned complete, clean, and in good condition (washing according to the care instructions is fine).
- Items that are damaged through misuse, heavily soiled, or not in their original condition may be refused or partially refunded.
- Limit of one trial return per product type per customer.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund.
Damaged, defective or wrong items
If your item arrives damaged or defective, or if you received the wrong item, contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund at no cost to you.
Exchanges
The fastest way to get a different size or color is to return the item for a refund and place a new order.
Late or missing refunds
If you have not received your refund within 10 business days after approval, please first check with your bank, then contact us at support@homely.com.
Contact
ROUKY LLC – 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States
Email: support@homely.com